FREQUENTLY ASKED QUESTIONS
When will my order be dispatched?
Most in-stock orders are dispatched within 1–5 business days. Dispatch times can vary depending on the product, supplier warehouse and destination. If an item is unavailable or delayed, we'll contact you as soon as possible.
How soon will I receive my order?
Once dispatched, estimated delivery is generally 3–7 business days for metropolitan and major regional areas. Remote locations and bulky-freight deliveries may take longer. These are estimates only and are not guaranteed.
During peak periods (Easter, Christmas), delivery may take longer than usual.
Who will deliver my order?
Orders may be delivered by Australia Post or one of our courier and freight partners. The carrier used depends on the product, dispatch warehouse, size, weight and destination.
Can large or heavy items be sent to a PO Box?
We generally cannot deliver to PO Boxes or parcel lockers. Please provide a physical street address at checkout, particularly for batteries, generators, solar panels and other bulky items.
Will my parcel have tracking?
Tracking or freight consignment details will be provided by email once the order has been dispatched and the information becomes available from the carrier.
Can I track my parcel after it has been dispatched?
Yes. Once tracking details are available, you will receive an email with your consignment number and a link to the carrier's tracking page. If you haven't received tracking or a dispatch update within five business days, please check your spam folder and contact us with your order number at info@offgridecopower.com.au.
What will the shipping cost be?
We offer free Australia-wide shipping on eligible orders over $100. Some bulky, heavy or dangerous-goods products, and deliveries to certain regional or remote locations, may incur additional freight charges. Any applicable charge will be shown at checkout or confirmed with you before dispatch. If an additional freight charge applies after your order is placed, we'll contact you for approval before dispatch. If you don't wish to proceed, you may cancel the affected item for a full refund.
Will you ship internationally?
International shipping is assessed case by case. Some products, including batteries, generators and other dangerous or bulky goods, may not be eligible for international delivery. Contact us before ordering for availability and a freight quote: info@offgridecopower.com.au
I haven't received my item yet — what should I do?
First, check your email (including spam) for tracking or consignment details. Use the tracking link to check the current delivery status with the carrier. If a delivery attempt was made, you may need to collect your parcel from a carrier depot, Australia Post outlet, or parcel locker — check the carrier's tracking page for collection details.
If your tracking shows no movement or your order is significantly overdue, please contact us at info@offgridecopower.com.au with your order number and we'll investigate promptly.
What information do I need to provide when contacting you about a missing order?
Please include your order number and any tracking details you have received. If the carrier's tracking page shows a delivery attempt or collection notice, please include that information so we can follow up with the carrier directly.